Misty Infotech collected 2 best Call Center Software for Telemarketing to give the best result to your Call Center.
2. WebEx
Zendes kcall center software is integrated with Zendesk Agent Workspaces to deliver a seamless customer experience. Our software helps development teams solve problems quickly and measure and improve phone support activities.
Zendesk offers omnichannel support that helps businesses set themselves apart from their competitors by meeting their customers anywhere, whether by phone, email or Instagram. Our CX Trends report shows that companies with omnichannel support achieve higher CSAT scores, faster response times, and stronger CX metrics than those without. Our call center software works from a centralized portal so your team can be more productive and focused on delivering the best customer experience.
Your team can track and measure every customer service interaction. Managers can measure support staff performance on customer chats, call recordings, or queue volumes in real time with instant monitoring and reporting. It’s easy to understand how your phone support fits into multi-channel operations with our centralized reporting and know exactly where your business can improve.
Simple to set up and completely cloud-based, Zendesk gets teams up and running with all call center features in minutes. This means no need to involve IT, hire more technicians, or manage new vendors.
valuation Team Suite $49 per agency/month
Set growth $79 per agent/month
- Suite Professional $99 per agency/month
Featured
Routing overflow, group, and after-hours calls More than 90 phone providers, IVR APIs, SDKs and integrations Multi-channel support Advanced reporting Preferred phone number Reminder embedded in web widget Voicemail and SMS Call recording Outgoing caller ID Mute and forward calls click to call.
If reliability, relatively easy implementation, and robust functionality are among your priorities, Webex’s call center software is a worthy contender. Up to 1,000 on-premises, remote, or a combination of the two can work seamlessly and simultaneously on this cloud-based solution.
Despite its enterprise-grade power and sophistication, Webex is also a good choice for small businesses looking to get their call center up and running. Also, if you are looking for internal collaboration tools like video conferencing, Webex can serve as a productivity suite. Choose a Call plan, for call center software, or a Meet + Call plan, which includes both call center and productivity features.
valuation Meet:
- $15 users/month
- Calls: $17 users/month
- Meet + Call: $25 users/month
Features (Call Package)
Unlimited national and local calls Unlimited texting Screen Sharing Call waiting, holding, transferring and forwarding Negotiation calls Call recording Voicemail with pictures interactive boar.
